FAQs

Frequently Asked Questions About Staying with Sunshine Vacation Rentals

General FAQs

How does the booking process work?

All of the homes we manage are represented on our websites www.sunshinevacarentals.com and www.visitfloridabeaches.com. You can search for properties that are available for specific dates or browse all the properties before selecting what best fits your travel itinerary. Simply input the appropriate information into the form. If you decide to book on the spot, then follow the simple steps to book your vacation. If you need further assistance or would like to book by telephone, please don’t hesitate to give us a call at 850-227-1100.

Is there a security deposit to rent our homes?

No. In lieu of a security deposit we apply a non-refundable damage waiver fee to your reservation.

What is required to book a home?

Renters must be 25 years of age or older to make a reservation. We require a signed rental agreement along with a copy of a valid ID upon booking a property.

What is the cancellation/refund policy?

CANCELLATION/REFUNDS POLICY: If you should have to cancel your reservation or reschedule, please call our office immediately. Rentals may be cancelled within 10 calendar days (grace period) of making the reservation without penalty and all deposits will be refunded. After the 10 day grace period, the Reservation & Confirmation policies (as defined above) will be in effect. Any monies paid, less the cancellation fee of $100.00 and less the optional Travel Protection Insuraance, will be refunded only if the property is re-rented for the same rate and time. If the property is not re-rented the guest forfeits all deposits and/or money paid. Optional Travel Protection Insurance is non-refundable past the 10 day grace period.

Do you offer travel insurance?

Vacation Rental Insurance is available and provides coverage to protect guests from a wide array of unexpected events such as, but not limited to, unpredictable weather, a medical or family emergency. We strongly encourage you to purchase this coverage to protect your vacation investment, as no refunds will be offered, even in the event of a mandatory evacuation. Information about the optional insurance can be viewed on our Travel Protection Insurance page of our website. This insurance is available to purchase up to 30 days prior to arrival or later, as approved by provider. This insurance is non-refundable and is subject to the policies and procedures of the insurance provider. If you choose not to purchase this coverage, the cancellation policy will prevail and no automatic refunds will be given. The terms and conditions are of insurance carrier and NOT Pristine Properties Vacation Rentals, LLC.

What time is check in/check out?

Check-in is at 4-5:30 pm EST on your arrival date. Check out is 10 am EST on your departure date.

Can I check in early or check out late?

It depends on the time of year. We can sometimes work with guests if we do not have anyone checking in or checking out the same day. During the summer months, we can’t offer early check-in or late check-out. If accommodations can be made for early check in or late check out a fee will apply.

Can I bring my pet with me?

Some homes allow pets. A non-refundable pet fee will be applied to your reservation. Please visit our website to view our pet-friendly properties.

How do I get a key to the rental unit?

Most units will have a code code on the front door. It will be provided to you 7 days prior to arrival date.

Are linens and towels included with the rental?

Yes, we’ve got you covered and dried. We provide one set of sheets per bed, and bath towels, hand towels and washcloths for a maximum occupancy limit.

What is provided in each home?

All homes are privately owned and reflect the individual owner’s personal taste. All homes are equipped with basic items such as kitchenware, TV’s, internet, linens and towels. We provide a starter supply of paper towels, toilet paper, trash bags, dishwasher detergent, dishwashing soap, sponge, hand soap, laundry detergent and fabric softener.

What do I do if there is a problem with the home?

We are available 24/7 for any emergencies. A phone number will be provided to you to contact us in case of an emergency.

Are pets allowed on the beach?

Pets are allowed on the beach in Gulf County (St. Joe Beach, Port St. Joe, Cape San Blas and Indian Pass). Pets are not in Bay County except in designated areas (Mexico Beach).

What are the benefits of a vacation home rental?

Our vacation homes are stocked in such a way that you always feel like you are coming “home” to your “vacation home” rather than returning to a small hotel room. You will be able to enjoy a full service home while you are on vacation rather than a small hotel room.

Are the homes non-smoking?

Yes, all homes are non-smoking and this rule is strictly enforced. However, smoking is permitted in the patio areas outside of home.